Privacy Policy

Better Distributions OOD (supplier, controller), UIC 208499322, with registered office and management address in Varna 9010, 1A "Dr. Stoyan Zlatarov" Street, is a personal data controller within the meaning of the Personal Data Protection Act (PDPA) and Regulation (EU) 2016/679 of the European Parliament and of the Council (the Regulation). In this capacity, the company recognizes its responsibility to the data subjects whose personal data it processes. This document aims to familiarize the latter with the main issues concerning the processing of their personal data by "Better Distributions" OOD, such as the purposes and legal basis for processing, the recipients of the data, and the period for which the data is stored. The document also provides data subjects with information about their rights regarding processed personal data, such as the right to access, rectification, erasure, restriction of processing, objection, and the right to data portability.

Personal Data Controller:

"Better Distributions" OOD is a personal data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council.

We process your personal data on the following grounds:

  • The contract concluded between us and you, in order to fulfill our obligations thereunder;
  • Explicit consent from you - the purpose is specified for each specific case;
  • Where there is a legal obligation

In the following paragraphs, you will find information regarding the processing of your personal data depending on the grounds on which we process it.

FOR THE PERFORMANCE OF A CONTRACT OR IN THE CONTEXT OF PRE-CONTRACTUAL RELATIONS

We process your personal data to fulfill contractual and pre-contractual obligations and to exercise rights under contracts concluded with you.

Purposes of processing:

  • to establish your identity;
  • management and execution of your request and performance of the concluded contract;
  • preparation and sending of an invoice/bill for the services you use with us;
  • Retention of correspondence regarding placed orders, processing requests, reporting problems, etc.
  • creation of a user profile;

Based on the contract concluded between us and you, we process information about the type and content of the contractual relationship, as well as any other information related to the contractual legal relationship, including:

  • personal contact data - contact address, email, phone number;
  • identification data - full name, unified civil number or personal number of a foreigner, permanent address;
  • Data on orders placed through the user profile;
  • email, letters, information about your requests for troubleshooting, complaints, petitions, grievances;
  • credit or debit card information, bank account number or other banking and payment information in connection with payments made;

The processing of the mentioned personal data is mandatory for us in order to conclude the contract with you and to perform it.

We provide your personal data to third parties, with our main goal being to offer you quality, fast, and comprehensive service.

We provide personal data to the following categories of recipients (personal data controllers):

  • postal operators and courier companies;
  • persons providing consulting services in various fields.

The data collected on this basis will be deleted 5 years after the termination of the contractual relationship, regardless of whether due to the expiration of the contract, termination, or another reason. The period is determined by the 5-year statute of limitations for possible claims arising from the contract.

FOR THE FULFILLMENT OF LEGAL OBLIGATIONS

It is possible that the law provides for an obligation for us to process your personal data. In such cases, we are obliged to carry out the processing, for example:

  • Obligations under the Measures Against Money Laundering Act;
  • fulfillment of obligations related to distance selling, off-premises selling, as provided in the Consumer Protection Act;
  • provision of information to the Commission for Consumer Protection or third parties, as provided in the Consumer Protection Act;
  • provision of information to the Commission for Personal Data Protection in connection with obligations provided for in personal data protection regulations;
  • obligations provided for in the Accounting Act and the Tax-Insurance Procedure Code and other related regulations, in connection with maintaining lawful accounting;
  • provision of information to the court and third parties, within the framework of court proceedings, in accordance with the requirements of the normative acts applicable to the proceedings;
  • age verification when shopping online.
  • Data collected in accordance with a legal obligation is deleted after the obligation to collect and store it has been fulfilled or ceases to exist. For example:
  • under the Accounting Act for the storage and processing of accounting data (11 years),
  • obligations to provide information to the court, competent state authorities, and other grounds provided for in current legislation (5 years).

When there is a legal obligation for us, we may provide your personal data to the competent state authority, natural or legal person.

UPON YOUR CONSENT

We process your personal data on this basis only after explicit, unambiguous, and voluntary consent from you. We will not impose any adverse consequences on you if you refuse the processing of personal data.

Consent is a separate basis for processing your personal data, and the purpose of the processing is indicated therein and does not overlap with the purposes listed in this policy. If you give us the appropriate consent, and until it is withdrawn or any contractual relations with you are terminated, we will prepare suitable product/service offers for you.

On this basis, we process only the data for which you have given us your explicit consent. Specific data is determined for each individual case. Typically, the data includes:

  • Email;
  • Phone;
  • Address;
  • names;

On this basis, we may provide your data to marketing agencies and third parties.

Given consents can be withdrawn at any time. Withdrawal of consent does not affect the fulfillment of contractual obligations. If you withdraw your consent for the processing of personal data for any or all of the methods described above, we will not use your personal data and information for the purposes specified above.

Data collected on this basis is deleted upon your request or 1 year after its initial collection.

PROCESSING OF ANONYMIZED DATA

We process your data for statistical purposes, which means for analyses where the results are only aggregated and therefore the data is anonymous. It is impossible to identify a specific person from this information.

How we protect your personal data

To ensure adequate protection of company data and its customers, we apply all necessary organizational and technical measures provided for in the Personal Data Protection Act.

For maximum security in the processing, transfer, and storage of your data, we may use additional protection mechanisms such as encryption, pseudonymization, etc.

User Rights

Every User of the site enjoys all rights for personal data protection according to Bulgarian legislation and European Union law.

Every User has the right to:

  • Information (regarding the processing of their personal data by the controller);
  • Access to their own personal data;
  • Rectification (if the data is inaccurate);
  • Erasure of personal data ("right to be forgotten");
  • Restriction of processing by the controller or data processor;
  • Portability of personal data between individual controllers;
  • Object to the processing of their personal data;
  • The data subject also has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her;
  • Right to judicial or administrative protection, in case the rights of the data subject have been violated.

The user can request deletion if one of the following conditions is met:

  • Personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
  • The user withdraws their consent on which the processing is based and there is no other legal ground for the processing;
  • The user objects to the processing and there are no overriding legitimate grounds for the processing;
  • The personal data have been unlawfully processed;
  • The personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject;
  • The personal data have been collected in relation to the offer of information society services to children where consent was given by a parent or guardian.

The user has the right to restrict the processing of their personal data by the controller when:

  • The accuracy of the personal data is contested. In this case, the restriction of processing is for a period enabling the controller to verify the accuracy of the personal data;
  • The processing is unlawful, but the User opposes the erasure of the personal data and requests the restriction of their use instead;
  • The controller no longer needs the personal data for the purposes of the processing, but they are required by the User for the establishment, exercise or defense of legal claims;
  • objects to processing pending the verification whether the legitimate grounds of the controller override those of the User.

Right to data portability

The data subject shall have the right to receive the personal data concerning him or her, which he or she has provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent or on a contract and the processing is carried out by automated means. In exercising his or her right to data portability, the data subject shall have the right to have the personal data transmitted directly from one controller to another, where technically feasible.

Right to object

Users have the right to object to the controller against the processing of their personal data. The personal data controller is obliged to cease processing, unless it proves that there are compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims. When objecting to the processing of personal data for direct marketing purposes, the processing should cease immediately.

Complaint to the supervisory authority

Every User has the right to file a complaint against unlawful processing of their personal data with the Commission for Personal Data Protection or the competent court.